Terms of Service

1. Introduction

Welcome to Brad's Recovery. These Terms of Service govern your use of our website, services, and mobile applications (collectively, the "Services") operated by Brad's Recovery ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our Services.

2. Use of Our Services

Our recovery and breakdown services are available to motorists throughout the UK. When you request our services, you acknowledge that:

• You are either the owner of the vehicle or authorised to make decisions regarding the vehicle
• The information you provide to us is accurate and complete
• You will make the vehicle accessible for recovery or repair
• You will comply with all reasonable instructions from our recovery technicians

We reserve the right to refuse service if we believe that providing service would be unsafe, illegal, or beyond our technical capabilities.

3. Service Limitations

Whilst we strive to provide prompt and effective service, we cannot guarantee:

• Specific arrival times, though we will always provide an estimated time of arrival
• That we can repair all vehicles at the roadside
• Service during extreme weather conditions that make operations unsafe
• Recovery of vehicles that have been modified in ways that make standard recovery procedures impossible

In situations where we cannot provide adequate service, we will assist you in finding alternative solutions.

5. Liability

We conduct our recovery operations with the utmost care and professionalism. However, we are not liable for:

• Pre-existing damage to your vehicle
• Consequential losses resulting from breakdown or accidents
• Personal items left in the vehicle during recovery
• Delays caused by extraordinary circumstances beyond our control

Our liability is limited to the repair of any damage directly caused by our negligence during the recovery process.

6. Personal Data

We collect and process personal data in accordance with our Privacy Policy and UK data protection legislation. By using our services, you consent to our collection and processing of your data as described in our Privacy Policy.

We use your personal information only for:

• Providing and improving our services
• Communicating with you about your service requests
• Billing and account management
• Compliance with legal obligations

For complete information about our data practices, please review our Privacy Policy.

7. Modifications to These Terms

We may modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Information

If you have any questions about these Terms, please contact us: