Privacy Policy

1. Introduction

Brad's Recovery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle recovery and breakdown services, website, and mobile applications (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email address, telephone number, vehicle registration details, payment information, and location data when you request our services
• Service Information: Details about your vehicle, the nature of the breakdown, service history, and any other information related to the services provided
• Technical Information: IP address, browser type, operating system, device information, usage data, and cookies when you use our website or mobile applications
• Communication Information: Records of correspondence between you and our team, including phone calls, emails, and chat transcripts

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing our recovery and breakdown services efficiently and effectively
• Processing payments and maintaining billing records
• Communicating with you about your service requests and account
• Improving our services and developing new features
• Analyzing usage patterns and optimizing our operations
• Complying with legal obligations and resolving disputes
• Sending you service updates, promotional offers, and newsletters (where you have opted in)

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Performance of Contract: Processing necessary to provide services you have requested
• Legitimate Interests: Processing that serves our legitimate business interests, such as improving our services
• Consent: Processing based on your explicit consent, such as for marketing communications
• Legal Obligation: Processing required to comply with legal requirements

5. Information Sharing and Disclosure

We may share your information with:

• Service providers and partners who help us deliver our services
• Payment processors to complete transactions
• Legal authorities when required by law or to protect our rights
• Third-party recovery specialists when necessary to provide the requested service

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Whether retention is advisable in light of our legal position

8. Your Rights

Under data protection laws, you have rights regarding your personal information, including:

• Right to Access: Request access to your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your information under certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain scenarios
• Right to Data Portability: Request transfer of your information
• Right to Object: Object to processing based on legitimate interests or direct marketing

To exercise these rights, please contact us using the details in Section 11.

9. Cookies and Similar Technologies

Our website and mobile applications use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings, although disabling cookies may limit your ability to use some features of our Services.

For more information about our use of cookies, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us: